Shipping policy

Shipping Policy

At illy Australia (F. Mayer Imports Pty Ltd trading as Mayer’s Fine Foods), we strive to ensure your order is processed and delivered promptly so you can enjoy your illy experience as soon as possible.

1. Shipping Methods

All orders are shipped via Australia Post using a tracked delivery service. Once your order has been dispatched, you will receive an email with your tracking number and a link to track your parcel online.

 

2. Processing Times

  • Orders are typically processed and dispatched within 1–3 business days from the date of purchase.
  • During peak periods, including promotional campaigns, public holidays, and the Christmas season dispatch times may be extended.
  • Orders are not shipped on weekends or public holidays.

 

3. Delivery Timeframes

Delivery times vary depending on your location and Australia Post network conditions.

  • Metro areas: 2–5 business days after dispatch.
  • Regional areas: 5–10 business days after dispatch.
    These timeframes are estimates only and may be affected by factors beyond our control, such as postal delays or extreme weather.

 

4. Shipping Costs

  • Free Standard Shipping: Orders over $99 (AUD) qualify for free standard shipping within Australia.
  • Flat-Rate Shipping: A flat fee of $14.95 (AUD) applies to all orders under $99.
  • Shipping costs are calculated automatically at checkout before payment is completed.

 

5. Delivery Address

  • Orders can only be delivered to valid Australian addresses (we cannot deliver to international addresses).
  • Please ensure your delivery details are accurate and complete at the time of order. illy Australia is not responsible for delays or lost parcels resulting from incorrect or incomplete information.

 

6. Order Tracking & Delivery Issues

You can track your parcel using the tracking number provided in your dispatch confirmation email.

If your order has not arrived within the expected timeframe, please contact our Customer Service team at info@illy.com.au, quoting your order number and tracking details.

 

7. Delays & Exceptions

While we make every effort to ensure prompt delivery, delays may occasionally occur due to circumstances outside our control, including courier network issues, extreme weather, or high seasonal demand.

In such cases, we appreciate your patience and understanding as we work with our delivery partners to resolve any issues.

 

8. Damaged or Lost Parcels

If your parcel arrives damaged, or if it has been lost in transit, please contact info@illy.com.au within 7 days of the expected delivery date.


We will liaise with Australia Post to investigate and, where appropriate, arrange a replacement or refund in accordance with our Returns & Refunds Policy.