Promotions Policy

At illy Australia, we occasionally offer promotions,
discount codes, special offers, gifts with purchase, competitions and other
incentives (‘Promotions’) to help you enjoy our coffee for less. All Promotions
are subject to the terms below, the specific terms of each offer, and our Terms & Conditions of Sale.

1. General Terms

  • Promotions may include percentage discounts, dollar-value discounts, gifts with purchase, bundles, limited-time offers, or partner-led activities.
  • Promotions apply only to purchases made on the illy Australia website or through authorised channels.
  • All Promotions are offered in accordance with Australian Consumer Law (ACL).

2. Promotion Duration & Availability

  • Each Promotion is valid only for the dates or times stated in the offer.
  • Promotions are available while stocks last.
  • illy Australia reserves the right to vary, extend, or withdraw a Promotion at any time, provided doing so does not breach consumer law.
  • Some items may sell out before the end of the promotional period.

3. Eligibility

  • Promotions are open to Australian residents aged 18 years or older unless otherwise stated.
  • Certain Promotions may be available only to:
  • New customers, Email subscribers, Specific product categories (e.g., compatible capsules, ground coffee, whole beans), Geographic locations, Specific purchasing methods (e.g., online only).
  • Eligibility requirements will always be outlined within the individual offer.

4. Using Discount & Promotion Codes

  • Promotional codes must be entered during checkout to be applied.
  • Only one promotional code can be used per transaction unless stated otherwise.
  • Codes cannot be applied to past or completed orders.
  • Discounts apply to the product value only (GST inclusive) and exclude delivery charges unless stated.
  • Some products may be excluded, such as limited editions, machines, accessories, subscriptions, or already discounted items.

5. Promotional Items & Gifts with Purchase

  • Free gifts and promotional items are not refundable, transferable, or
    redeemable for cash or credit.
  • If you return a product purchased under a Promotion, all associated promotional items or gifts must also be returned unused and in original condition unless otherwise required under the ACL.
  • If a gift has been opened, damaged, or unreturned, its retail value may be deducted from your refund.

6. Pricing, Errors & Adjustments

  • Discounts apply to eligible products only and exclude shipping unless specified.
  • From time to time, promotions may be offered on short-dated stock. If so, we will clearly state the product’s minimum life on receipt (MLOR).
  • In the case of a pricing or promotional error, illy Australia reserves the right to cancel, amend, or correct the Promotion and refund any affected orders.

7. Website-Only Promotions

Some offers are exclusive to the illy Australia website and are not available through retail partners, cafés, distributors, or external marketplaces. These Promotions cannot be matched or retroactively applied through other channels.

8. Fair Use Policy

To ensure fairness to all customers:

  • Promotions are intended for personal use only.
  • Order quantities may be limited.
  • We may cancel orders that appear to misuse a Promotion, including:
  • Bulk purchasing or reselling behaviour
  • Fraudulent activity
  • Abuse of discount codes or customer offers
  • Promotional codes must not be shared publicly, resold, or used for commercial purposes without our written consent.

9. Returns, Refunds & Promotional Orders

  • Refunds for promotional purchases reflect the discounted purchase price.
  • If a promotion has expired, it cannot be applied to replacement orders.
  • Replacement items will follow standard refund and returns procedures.
  • For more details, please refer to our Refund & Returns Policy.

10. Expired Promotions

  • Expired codes and past promotional offers cannot be reinstated or applied to previous purchases.
  • Offers shared on older emails or social media posts are not valid once the promotion period has ended.

11. Staying Updated

To receive the latest illy promotions:

  • Sign up to the illy Australia newsletter
  • Follow us on social media
  • Check your homepage banners during seasonal events (e.g., International Coffee Day, BFCM, EOFYS)