Coffee Subscription FAQs

Why Subscribe?

Our subscription programme is designed with your flexibility and convenience in mind, allowing you to choose the quantity of our 100% Arabica coffee that suits you best.

We want to ensure you never run out of your favourite coffee, giving you the freedom to set your own delivery schedule.

Plus, subscribers enjoy a discount on every recurring order, making it even easier to keep your coffee supply replenished.

How do I manage my subscription?

You can easily manage your illy coffee subscription by logging into your illy Australia account and selecting Manage Subscription.

From there, you can update your delivery frequency, change products, edit payment details, or pause or cancel your subscription at any time.

If you need help, our Customer Service team is always happy to assist, contact us at info@illy.com.au.

How do I cancel my subscription?

You can cancel your coffee subscription anytime by logging into your illy Australia account and selecting Manage Subscription.

From there, simply choose the Cancel Subscription option.

If you need assistance, our Customer Service team is happy to help, email us at info@illy.com.au

Does my subscription have a commitment?

No, our coffee carton subscriptions are completely flexible. You can cancel, pause, or modify your subscription at any time through your illy Australia account.

We believe great coffee should be easy and commitment-free.

How do I make changes to my address or payment information for my Coffee subscription?

You can update your address or payment details anytime by logging into your illy Australia account and selecting Manage Subscription.

If you have any questions or need assistance, please contact our Customer Service team at info@illy.com.au - we’re happy to help.

Is there a minimum number of coffees I need to buy on an illy subscription?

Yes, to be eligible for a coffee subscription, you must commit to purchasing a full carton (multiple packs).

Single packs are not eligible for subscription discounts.

This ensures you receive the best value while enjoying a consistent supply of your favourite illy coffee at home.

Machine Subscription FAQs

How does the illy machine subscription work?

Our machine subscription lets you enjoy café quality coffee at home with a discounted illy Iperespresso machine, paired with a regular delivery of illy Iperespresso capsules.

When you start your machine subscription, you’ll receive 40% off a selected illy Iperespresso machine, shipped with your first order. Your subscription also includes 20% off all ongoing Iperespresso capsule deliveries.

What do I receive in my first order?

Your first order includes:

• 1 × illy Iperespresso machine (40% off)

• 6 packs of illy Iperespresso capsules of your choosing

Your machine will be delivered together with your first capsule order so you can start enjoying great coffee straight away.

What is the minimum subscription commitment?

To access the machine discount, the subscription requires a minimum of six (6) iperespresso capsule deliveries.

Each delivery includes six (6) packs of illy Iperespresso capsules.

What discount do I receive on Iperespresso capsules?

All capsule deliveries within the subscription receive 20% off the regular retail price.

This discount continues for as long as your subscription remains active.

Can I choose which Iperespresso capsules I receive?

Yes. Before each delivery, you can customise your order through your online customer portal.

This allows you to explore different illy Arabica Selections while keeping your subscription flexible.

Can I change how often my coffee is delivered?

Yes. Delivery frequency can be adjusted anytime via your online customer portal, so you can schedule deliveries based on how quickly you go through coffee.

Who is eligible for this offer?

The machine subscription offer is available to Australian residents only.

Can this offer be combined with other promotions?

No. This offer cannot be combined with other discounts, promotional codes, or offers.

Can I cancel my machine subscription?

Your subscription can be cancelled after the minimum commitment of six (6) capsule deliveries has been completed.

If you wish to cancel before the six-delivery commitment has been met, a fee may apply.

For any early cancellation requests, please contact illy Customer Service at info@illy.com.au, and our team will assist you.