Privacy Policy

PRIVACY POLICY

Effective Date: 27/02/2025

illy Australia (F.Mayer Imports Pty Ltd trading as Mayer's Fine Foods) ("illycaffè," "we," "us," "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with us online and offline.

1. Scope and Sources of Personal Data

This Privacy Policy applies to personal data collected through various channels, including:

Our Websites: illy-operated sites, including microsites and third-party platforms like social media.
Mobile Apps: Applications operated by or on behalf of illycaffè.
Customer Service Interactions: Communications via email, phone, chat, or in-person at our boutiques.
Point of Sale & Events: Data collected from in-store purchases, registrations, or promotional activities.
Third-Party Sources: Information from social networks, market research, and data aggregators.

2. Personal Data We Collect

We collect the following types of personal data depending on how you interact with us:

Contact Information: Name, email, phone number, postal address, and social media profiles.
Account Details: Login credentials, preferences, and order history.
Demographic Information: Age, gender, geographic location, interests, and preferences.
Technical Data: IP address, device type, browser details, and geolocation (if enabled).
Website & Communication Usage: Data collected through cookies, analytics, and tracking technologies.
Market Research & Consumer Feedback: Voluntary surveys, reviews, and user-generated content.
Payment & Financial Information: Credit/debit card details, billing address, and transaction history.

3. How We Use Your Data

We use your personal data for the following purposes:

To process and fulfill orders, including payments and deliveries.
To provide customer support and respond to inquiries.
To send marketing communications, promotions, and personalized content (subject to your preferences).
To improve our products, services, and user experience.
To comply with legal obligations and prevent fraud.
To analyze website traffic and user behavior using cookies and analytics.

4. Sharing and Disclosure of Personal Data

We may share your personal data with:

Service Providers: Third-party partners assisting in payment processing, logistics, IT services, and marketing.
Affiliated Companies: Within the illy Group for operational and administrative purposes.
Legal & Compliance Authorities: When required by law or for fraud prevention.
Third-Party Marketing: Only with your explicit consent.
Business Transfers: In case of mergers, acquisitions, or asset sales.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

6. Your Rights & Choices

You have the right to:

Access, correct, or delete your personal data.
Withdraw consent for marketing communications.
Restrict or object to data processing.
Request data portability. To exercise these rights, contact us at [insert contact email].

7. Cookies & Tracking Technologies

Our websites use cookies to enhance user experience, analyse traffic, and personalize content. You can manage cookie preferences via your browser settings.

8. Children's Privacy

Our services are not intended for children under 15 years old. We do not knowingly collect their data. If we do, we will delete it promptly.

9. Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure.

10. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: F.Mayer Imports Pty Ltd trading as Mayer's Fine Foods B1/2-8 McPherson St, Banksmeadow NSW 2019, info@illy.com.au, (02) 9669 2211

Want to order online? Register Now

Privacy Policy

Products to compare:

Want to order online?
Register Now